Privacy Policy

Shungite Taxis is the data controller for the purposes of the General Data Protection Regulation 2016/679 and Data Protection Act 2018.

During the booking process, we may collect the name, telephone number, address and destination address of our passengers.

We collect our passengers' personal data during the journey booking process. Personal data is collected during telephone bookings, text bookings or in-person bookings.

We collect personal data for the purposes of fulfilling single and repeat customer bookings. We may process personal data for marketing purposes when sending promotional offers and information to consenting customers.

We may share limited customer data with trusted affiliate hackney carriage drivers for the purposes of completing customer bookings.

We may receive personal data from licensed hackney carriage drivers or private hire vehicle operators in the event that they request that we complete a personal booking on their behalf.

We retain customer's' personal data for a minimum of 6 years from the date of obtaining the personal data, for the purposes of pursuit or defence of potential legal claims.

We currently use no cookies on our website.

We store personal data on secure servers and electronic devices which are backed up regularly. All paper based personal data is stored securely. Our security arrangements are under continual review for potential improvement.

Withdrawal of consent

You may at any time withdraw your consent for our processing of your personal data which you previously consented to. In such circumstances we will cease processing your personal data. However, if we consider our continued processing of your personal data is necessary for our compliance with a legal obligation, or for the establishment, exercise or defence of legal claims, we shall provide a written response explaining our reasoning.

Subject access

You have a right to access your personal data we hold. You may access your personal data we hold by making a written request. We shall provide a copy of requested personal data usually within 28 days of receipt of the request. Where we are unable to provide a copy of requested personal data within 28 days, we will within the said period, provide written notification of our reasons for our inability to provide the personal data within 28 days, and where applicable, provide a reasonable date by which the data will be supplied as requested. We provide requested personal data free of charge unless a request for the same information was previously made.

Rectification

You have the right to rectification of personal data retained which infringes the law of the European Union or United Kingdom, or where you have withdrawn consent for processing. Your right may be exercised by providing us with a written request for rectification. Upon receipt of such a request, we shall reply within a reasonable time frame either confirming the correction of the personal data. If our continued retention of the non-rectified personal data is considered necessary for our compliance with a legal obligation, or for the establishment, exercise or defence of legal claims, we shall provide a written response explaining our reasoning.

Objections to processing

You may object to our processing of personal data by providing us with written notification of your objections. If, following receipt of an objection, we are unable to cease the processing for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims, we shall provide a written response explaining our reasoning.

Right to be forgotten

You have a "right to be forgotten" where our retention of personal data infringes European Union or United Kingdom law. In such circumstances you may request that your personal data is permanently removed from our systems. We shall comply with such requests unless we consider retention of the personal data necessary for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims. Where we consider retention of personal data necessary, we shall explain our reasoning in a written response.

Data portability

Where possible, and upon your express request, we may transfer your personal data we hold to another organisation.

Automated decision making

You have the right not to be subject to decision based solely on automated processing. We make no decisions based on automated processes.

Complaints

In the event that you are unhappy with the manner of our processing of your data, you may file a complaint with the Information Commissioner's Office ("the ICO") at: www.ico.org.uk.